Privacy Policy

Tickly Tapir LTD are committed to maintaining the privacy and security of our stakeholder’s personal information and data. Our Privacy Notice explains how we collect, use, share and protect your personal data. 

 

Tickly Tapir is a “data controller”. This means that we regularly make decisions about how we hold and use personal information about you. Where we act as a data controller, we are required in accordance with GDPR legislation to notify anyone who provides personal data to us, either directly or through a third party, of the information that is held. 

 

Tickly Tapir LTD (company number 13363887 and registered address at 46 Wordsworth Avenue, Stratford-upon-Avon, CV37 7JB) is a registered limited company in the United Kingdom.  When we mention “Tickly Tapir”, "we", "us" or "our" in this Privacy Notice, we are referring to this company which is responsible for collecting, processing and safeguarding your personal information and associated data.

 

For any general data protection queries please email info@hofewildlifepark.com in the first instance.

 

In accordance with the GDPR guidelines, we have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Notice. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights to access your information, please contact the DPO using the details set out below: 

 

Contact details

 

Name of DPO:  Martin Blyth
Email address: info@hofewildlifepark.com
Postal address: Tickly Tapir, 46 Wordsworth Avenue, Stratford-upon-Avon, CV37 7JB

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO). In the unlikely event that you have a concern about how your data is being managed or processed, we would appreciate the opportunity to deal with your concerns before you approach the ICO so please do not hesitate to contact us in the first instance. 

 

Personal data is any information about an individual from which that individual can be identified. Examples of personal data include your name, address, phone number and bank account details.

 

It does not include data where the identity has been removed (anonymous data). 

 

Tickly Tapir takes your privacy seriously and makes the greatest possible effort to manage all personal data with both care and diligence. Tickly Tapir will comply with existing data protection law and all subsequent amendments incorporated by UK government. To ensure compliance with existing data protection regulations we must use your data lawfully, fairly and in a transparent way. Tickly Tapir must only collect data for valid purposes that we have clearly explained to you and we will not use your data in any way that is incompatible with those purposes. We will seek to minimise the amount of data that we hold about individual stakeholders, ensuring that the data we collect is relevant to the purposes we have told you about and is therefore restricted only to those purposes of which you have been made aware. We may ask you at regular intervals to ensure that your data is both accurate and up to date. We will never keep data for longer than necessary for the purposes we have told you about. Data security is a primary concern for all colleagues at Tickly Tapir and the utmost effort is made to ensure that your data is kept securely and safely. 

 

We will only use your personal data within the guidelines outlined by the law.  Your data may be collected and used where we need to perform a contract we have entered into with you for example in shippin an order from our online shop, completing billing details or registering for annual passport tickets. If we need to comply with a legal obligation outlined by UK government then we may need to manage your data in accordance with updates to the law. Data may also be used where it is necessary within both our genuine interests (or those of a third party) and your interests and your fundamental rights do not override those interests. We may also use your data in the unlikely event where we need to protect your vital interests (or someone else's interests). Data may be used in the unlikely event where it is needed in the public interest or for official purposes prescribed by Government.

 

Tickly Tapir do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email, SMS or by post. Individuals always retain the right to withdraw consent to all/individual forms of marketing at any time by contacting us directly. Please allow 48 hours for us to process your request.

 

When you request information about Tickly Tapir’s services or product range or make enquiries about any of our services or programmes, we may use the personal data you provide within your initial contact in order to fulfil your request or respond to your enquiry. Without using your information in this way, it would be impossible for us to fulfil your request and manage your enquiry.

 

If you purchase from our online store then we may collect the following categories of personal data about you: Personal contact details such as name; title; addresses; date of birth; telephone numbers; and personal email addresses.  In addition we will collect personal data relating to financing means such as: bank account details; billing address; credit card or other payment information in order to process your payment transaction.

 

Without collecting this data we would be unable to process your purchase. 

 

Any payment information collected by Tickly Tapir will be used in conjunction with the personal data provided to us and will only be used by us to perform the contract we have entered into with you via our e-commerce platform.

  

 

Where you enquire via our website or by joining our mailing list we may use your personal data to inform you of relevant news about Tickly Tapir including new or existing services that we believe may be of interest to you. On occasion we may send surveys to you to allow us to gain feedback about your experience with Tickly Tapir, completing the surveys is not mandatory.

 

If you would prefer that we do not send such communications to you then please click ‘unsubscribe’ on one of our recent mailings or contact info@hofewildlifepark.com

 

We also may use your personal data for our internal business purposes.  This is in our legitimate interests in order to operate as a business and monitor and improve the services we provide.  Where possible we will anonymise this information.  Please contact us using the contact details below if you would like more information. 

 

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy on our website for further details. 

 

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you or we may be prevented from complying with our legal obligations. 

 

We may share your personal data with third parties where required by law, where it is necessary to perform our contract with you or where we have a legitimate interest in doing so. Such third parties may include service providers such as our website or IT service providers or regulators. 

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, service providers, business partners, agents and other third parties. They will only process your personal information on our instructions or as otherwise agreed and all agents with a genuine and legal need to access your data are subject to a duty of confidentiality. 

 

We have put in place procedures to deal with any suspected data security breach and will notify you and the ICO of a suspected breach where we are legally required to do so. 

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Please contact us using the contact details in this Privacy Notice if you would like more information. 

 

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us. 

 

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you. 

 

Under certain circumstances, by law you have the right to request access to your personal data, request correction of your data and also request complete erasure of your data. It is also possible for you to request that we transfer your personal data to a relevant third party.

 

If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us in writing using the contact details in this Privacy Notice. 

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. 

 

At a given point in time you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

 

Tickly Tapir reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.